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Thread: Adding time to phone

  1. #1
    Senior Member gbbygzr's Avatar
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    Adding time to phone

    Just activated a palm pixi plus and have a question regarding adding a plan to the phone. Currently the phone shows a yellow padlock on the screen and a notice about low balance. Will that create any kind of problem in adding a 1 time tnt1200 pin? Will it add directly to the phone or must I manually add it?

    Still trying to figure out the system and phone. It's got the antique brain cell quite frazzled.
    Last edited by gbbygzr; 03-30-2012 at 03:52 PM.

  2. #2
    Administrator Kitty's Avatar
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    Unsure. Is this a Verizon Palm Pixi? I have never seen that yellow padlock screen.... should not stop you from adding a TNT1200 though, we can always override any line errors to do that.

    Kitty

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    Senior Member gbbygzr's Avatar
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    Wow, that's quick. It's a Verizon one. I can throw the padlock off the top of the screen but the screen goes black (sleep?) a little later and the padlock has returned when I wake up the phone. Does your process add the pin automatically?

  4. #4
    Administrator Kitty's Avatar
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    Quote Originally Posted by gbbygzr View Post
    Wow, that's quick. It's a Verizon one. I can throw the padlock off the top of the screen but the screen goes black (sleep?) a little later and the padlock has returned when I wake up the phone. Does your process add the pin automatically?
    Nope. We do reviews & manual processing on all orders. Always. To prevent fraud. We're darn quick at it though, and at least you know a human being is looking at your order :-)

    Kitty

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    Senior Member gbbygzr's Avatar
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    I got as far as the signed customer receipt and signed it. Shortly after Verizon dropped my internet connection. Did the transaction go through?

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    Administrator Kitty's Avatar
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    Quote Originally Posted by gbbygzr View Post
    I got as far as the signed customer receipt and signed it. Shortly after Verizon dropped my internet connection. Did the transaction go through?
    Not sure. Send us a note to support@kittywireless.com and we'll look into it for you. If your internet connection dropped, the payment probably came through, but not the order form. No worries, just send us a note and we'll help you wrap it up

  7. #7
    Senior Member kidcymucks's Avatar
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    Yellow padlock is the screen lock. Has nothing to do with your balance.

  8. #8
    Senior Member gbbygzr's Avatar
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    Quote Originally Posted by kidcymucks View Post
    Yellow padlock is the screen lock. Has nothing to do with your balance.
    Thanks for that. It must reset each time the phone wakes up.

  9. #9
    Senior Member Merlin's Avatar
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    The screen turns off/locks when not used for a defined period of time. Prevents butt dialing and the like. You can set the turn off time from 30 seconds to 3 minutes through the Screen and Lock icon on the launcher.

  10. #10
    Senior Member gbbygzr's Avatar
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    Thanks Merlin. Good to know the phone is protecting me from myself. My butt's dialed a couple of those embarrassing calls.

    Thanks Kitty for the great service. Looks like I'm good to go.

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